Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The basic shipping fee is $10, the shipping fee for each pair of shoes is $15, and the shipping fee for clothing is $6.
QualityReps guarantees our products are the best. Your friends and family won’t be able to tell the difference between real and fake.
For the same price, our quality is the best. You can compare it with other sellers.
Please check your email for the tracking number.
Your package will arrive in about 8-13 days.
Sometimes customs or weather may cause delays.
If you don’t get your package in 25 days, please contact customer service.
We will send it again or give you a refund.
Please add products to your cart and submit your order.
You will get an order number.
Then, contact our customer service to get payment info.
We will reply as soon as possible.
We accept returns if the item is still in good condition and can be resold.
Please note: Our products ship from China, and returns must be sent back to China.
For wholesale, please talk to our customer service.
For dropshipping, just use your customer’s address when ordering. We won’t include any of our info in the package.
If your package stops updating or is taken by customs, please contact customer service for a new delivery. (If UPS or FedEx says it’s delivered, we count it as delivered.)
We ship to most countries, but not to Africa or remote islands. Ask customer service if you’re not sure.
The package ships from our warehouse and takes about 7-10 days to reach your country. Tracking updates start after it arrives and is picked up by the local courier.
No fees for most places.
Customs fees may happen, and customers need to pay them.
We now offer fast shipping to the US. If your package is late, we will refund the extra shipping cost (fast shipping cost minus regular shipping cost).
The delivery time is an estimate, not guaranteed. If you chose fast shipping to the US and it’s late, you can get compensation.
If you need to swap an item
Returns and Exchanges
If you get the wrong item, we will send the right one after you return it.
We will give you the return address and pay for the return shipping.
We don’t offer compensation if only the packaging or box is damaged.
If the product weight is wrong, we can refund or resend it.
Please ask customer service for the return address. The return address is in China, and you must pay the shipping cost.
Please contact customer service for the return address. The return address is in China, and you must pay the shipping cost.
Please ask the post office to change the address.
If we don’t get the returned item, we can’t refund or exchange it.
Yes, you can.
Refund
If you paid with PayPal, we will refund to your PayPal account.
If you paid with a Visa credit card, we will refund to your card.
You can cancel your order before we ship it or after you send the item back. (No refund or cancel when the package is on the way.)
Canceling the order needs a fee because we pay the payment service.